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German Sacristan · Group Dir. Digital Printing Prod. · Keypoint Intelligence · PRINTING United 2025

At Printing United Expo in Orlando, Wayne from INKISH sits down with German Sacristan, Principal Analyst at Keypoint Intelligence, to discuss global print market trends and the insights Keypoint provides to the industry.

German explains that Keypoint Intelligence is a global research and consulting firm primarily focused on the printing industry, headquartered in New Jersey and with offices in the UK and Japan. “We do market research, consulting, and printer testing,” he says. “Our clients range from OEMs and print service providers to paper merchants and finishing companies.” He adds that while many know Keypoint for its market reports, fewer realize the company also performs device testing—mostly on low- and mid-production printers—through its dedicated Cambridge testing facility in the UK.

When discussing market conditions, German notes that the U.S. and Western Europe are experiencing print volume consolidation, as more print buyers move online. “That work is shifting away from small copy centers toward high-volume digital production,” he says. “Smaller PSPs are outsourcing more to reduce risk and avoid large capital investments.”

By contrast, Asia-Pacific, Eastern Europe, and the Middle East/Africa markets remain more fragmented. “There, smaller PSPs are still thriving,” German explains. “They continue to invest in compact production printers, and online print adoption is slower. The offset crossover point to digital also differs because of lower ink costs in those regions.”

Turning to the U.S., German observes that tariffs and rising costs—including materials, shipping, warehousing, and postal rates—are reshaping the landscape. “The price of print is increasing,” he says. “But instead of competing only on cost, printers need to emphasize value. Position print strategically within marketing and communication campaigns, and customers will pay more when they see the return on investment.”

He agrees that convergence—printers branching into labels, packaging, or textiles—is real but not new. “Printers have always sought variety,” he says. “If they can expand their portfolio and cross-sell to existing customers, they will.”

German concludes on a balanced note: “Print remains sustainable. Offset volumes are declining, but digital print continues to grow. The key is to identify where print fits best in the communication mix and keep demonstrating its value.”

Wayne wraps up the conversation by recommending Keypoint Intelligence’s reports. “They’re detailed, data-driven, and honest,” he says. German smiles and replies, “That’s what we do—tell it like it is, and show where the opportunities still exist.”

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Felix Fischer · Geschäftsführer · Die Pharmadrucker

Ein kleines, familiengeführtes Druckunternehmen in Deutschland konzentriert sich vollständig auf den Pharma- und Kosmetikdruck und verfolgt das klare Ziel, der schnellste Produzent von Beipackzetteln und Gebrauchsanweisungen zu sein. Das Unternehmen entstand aus einer Konzession zum Druck einer lokalen Wochenzeitung, die den Grundstein für die Druckaktivitäten der Familie Bernick legte. Über Jahrzehnte hinweg blieb der Zeitungsdruck führend, doch in den vergangenen zwanzig Jahren hat sich die Branche stark verändert.

Trotz des Erbes und der langfristigen Ausrichtung hat die jüngste globale Instabilität gezeigt, dass äußere Einflüsse kleine Unternehmen schnell beeinträchtigen können. Die Spezialisierung auf Pharmazie begann vor etwa zehn Jahren, obwohl entsprechende Arbeiten bereits zuvor durchgeführt wurden. Mit der Zeit führten Kundenanforderungen und die verfügbaren Produktionstechnologien zu einer stärkeren Ausrichtung auf dieses Marktsegment.

Es ist schwierig, in Westeuropa qualifizierte Arbeitskräfte zu finden – bedingt durch demografische Entwicklungen und die abnehmende Zahl junger Menschen, die eine Tätigkeit im produzierenden Gewerbe wählen. Das Unternehmen zieht junge Mitarbeiter durch flache Hierarchien an, muss jedoch in deren Ausbildung investieren. Pharma-Druck bleibt trotz seiner Ähnlichkeit mit herkömmlichem Drucken, Schneiden und Falzen hochspezialisiert. Verarbeitet werden extrem leichte Grammaturen – 40 bis 60 g/m² –, die eine technische Anpassung, neue Prozesse und Schulungen erfordern. Das Versprechen schneller Lieferungen, häufig innerhalb von 24 Stunden und typischerweise innerhalb von 10–15 Arbeitstagen, hebt das Unternehmen deutlich hervor. Seine geringe Größe und der Fokus auf Kleinauflagen ermöglichen diese Geschwindigkeit.

Zur Unterstützung dieses Modells stellt das Unternehmen von Offset- auf Inkjetdruck um und eliminiert damit Druckplatten, Chemikalien sowie verschiedene mechanische Prozessschritte. Diese Umstellung verbessert die Durchlaufzeiten, den Wartungsaufwand und die Nachhaltigkeit. Die Falzarbeiten sind hochkomplex – oft mit mehr als zehn Falzungen – und nur wenige Maschinenhersteller können diese Anforderungen erfüllen. H+H wurde Partner, weil beide Unternehmen die gleichen Entwicklungsziele verfolgen.

Die Konfiguration umfasst einen rotativen Querschneider, gefolgt von einer komplexen Falzmaschine. Die M9-Falzmaschine automatisiert die Einstellung der Taschen, was insbesondere für jüngere Mitarbeitende attraktiv ist, die eine Touchscreen-Bedienung erwarten. Die Bediener müssen weiterhin Feinjustierungen vornehmen, doch die Rüstzeiten werden erheblich verkürzt. Das Unternehmen versteht sich als Entwicklungspartner und trägt zur Optimierung sowohl der Falz- als auch der Dünndruck-Inkjet-Lösungen bei. Die Implementierung erforderte enge Zusammenarbeit, präzise Kommunikation und schnelle Reaktionszeiten seitens des Technologieanbieters.

Der Produktionsaufbau bietet erhebliche Vorteile: höhere Geschwindigkeit, weniger Prozessschritte, weniger Bedienpersonal, geringeres Fehlerrisiko und höhere Wertschöpfung in einer einzigen Linie. Der Umstieg auf Inkjet eliminiert zudem Hitze als Produktionsfaktor, was als bedeutend hervorzuheben ist.

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Andrew Strand · Business Development Manager · CERM ·  LabelExpo Barcelona 2025

Pat McGrew from Inkish interviews Andrew Strang, Business Development Manager at CERM, during LabelExpo 2025 in Barcelona. Andrew explains that CERM has spent decades building an open software architecture and a strong network of integrations with industry partners, allowing them to serve as the backbone of MIS for label and packaging printers. Customers, he says, are looking for end-to-end workflows—systems that can seamlessly connect prepress, presses, finishing, and converting equipment to move jobs efficiently through production.

He notes that while many companies want to partner with CERM, the choice of integrations is often driven by customer needs. A recent example is CERM’s newly launched two-way integration with Durst, which was developed in response to customer demand and is already live at several sites. Andrew describes how these collaborations often start with customer requests, then move into product team discussions and technical trials until stable connections are established.

While many in the industry view CERM as just another MIS vendor, Andrew highlights their deep specialization: their heritage is in labels and flexible packaging, and they are now expanding into folding carton. Unlike generalist MIS systems, CERM focuses solely on this sector, meaning its R&D and support are entirely dedicated to the specific needs of label and packaging converters. He concludes that this singular focus makes CERM a strong fit for companies in this space, offering solutions built precisely for their workflows.

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Darren Shepherd · National Membership Director · BPIF · The Print Show 2025

Wayne from INKISH is at The Print Show in Birmingham, where he speaks with Darren Shepard, National Membership Director of the BPIF. Darren has been with the organisation for 11 years and explains that his primary responsibility is to look after members and grow the federation’s network. The first day of the show has been very positive, with plenty of good conversations both with existing members and with companies who are discovering the full scope of BPIF’s services.

Darren explains that the BPIF recently refreshed and rebranded its membership structure. At its core, trade association membership focuses on lobbying government, providing regulatory support, and gathering industry data. Members can then add value through gold and platinum tiers, which include HR, health and safety, environmental, and legal support. Associate membership is also available for suppliers looking to connect with print businesses. The federation currently represents around 1,000 companies, covering roughly 55% of the UK print industry by turnover, and is working to expand its offer to smaller companies to reach more of the 6,800 businesses identified in the sector.

On training, Darren highlights that BPIF Training is the largest provider of apprenticeships in the print sector, with nearly 400 learners across the UK. Their courses cover all key areas of print, including press, prepress, and postpress, as well as specialised areas such as flexo, digital, litho, and bookbinding. They also offer apprenticeships in customer service, business administration, leadership, and even signage manufacturing. The training is delivered via companies themselves, but BPIF also works hard to promote careers in print to schools and young people, producing publications to highlight opportunities, earning potential, and the wide variety of roles available.

Although the average age in the print industry has remained at 42 for the past decade, Darren notes that the balance is shifting. Shop-floor roles are often filled by older staff, while younger entrants are joining through marketing, customer service, or creative roles. The BPIF continues to champion print to the next generation and provide vital support to businesses of all sizes.

A comprehensive look at the role of the BPIF in membership, advocacy, and training for the UK print industry, filmed live at The Print Show in Birmingham.

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Terry Garvey · Partner Alliance Director · Fiery · The Print Show 2025

Wayne from INKISH is at The Print Show in Birmingham at the NEC, starting the day with a conversation with his good friend Terry Garvey. They reflect on their last meeting in Barcelona and dive into how things have developed since Fiery and Epson came together about 12–18 months ago. Terry explains that Epson’s acquisition was driven by Fiery’s strong software technology, capabilities, and established OEM customers like Xerox, Canon, Konica Minolta, and Ricoh. He highlights the development of Digital Factory, a product born from the CADlink acquisition, which is designed for applications such as direct-to-film, direct-to-garment, and engraving. He is now being showcased with Epson’s new G6000.

They also discuss Fiery’s unified workflow approach, where one operator can manage multiple devices through Command WorkStation, creating efficiency across cut-sheet and wide-format devices. Terry introduces Fiery JobFlow, which automates repetitive tasks to minimize errors and streamline job processing, ensuring clean workflows and error-free output. Integration with web-to-print systems remains a core strength, with Fiery maintaining an open platform that works seamlessly with providers like Infigo, Digital StoreFront, and Vpress.

With The Print Show running alongside the Sign Show, Fiery’s flexibility is on display, driving devices across commercial print, DTF, DTG, and signage. Their XF application has long supported sign printers from Epson, HP, EFI, and other manufacturers, underscoring their open-platform philosophy. As the conversation wraps up, Wayne and Terry share a lighthearted moment about sales at the show and upcoming events, with Terry confirming he’ll be skipping Printing United in Orlando this time.

A lively and insightful discussion on Fiery’s integration, automation, and open-platform approach, straight from the show floor in Birmingham.

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Christoph Gamper · CEO · DURST · LabelExpo Barcelona 2025

Morten from Inkish interviews Christoph Gamper, CEO of Durst Group, at LabelExpo in Barcelona. Despite the extreme heat in Hall 3, Christoph shares that business at Durst is just as “hot,” with the company continuing to grow and now having over 4,200 systems installed worldwide, including more than 550 digital label systems, and 33 owned companies. He explains that Durst’s success is driven by a collective mindset within the company—while they don’t aim to be the biggest, they strive to be the best in technology. Everyone at Durst has bought into this goal, creating what he describes as a big, happy family pushing forward together.

Christoph says he spends little time in his office and is often traveling to meet customers, attend trade shows, and visit markets like China and the United States, ensuring he stays close to the market and to customers’ needs. He sees his role as leading the innovation roadmap while also “sniffing the markets” to deeply understand customer pain points, with Durst’s mission being to remove those pains. He credits Durst’s success to its strong mid-management, close collaboration between teams, and a culture where leadership actively engages with both staff and customers.

He also outlines Durst’s expansion beyond labels into other areas, especially packaging, including corrugated and folding carton, through Durst Group’s partnership with Koenig & Bauer under Koenig & Bauer Durst. In addition, Durst remains committed to large-format printing, ceramics, 3D printing, additive manufacturing, and new ventures in software. Christoph highlights All4Labels as a customer and mentions being particularly proud of All4Site, a company he founded in New York, brought back to Europe, and which is now rapidly growing under Redstone Capital with major clients like Nike.

He concludes that while not every segment develops at the same speed, Durst is growing strongly, expanding strategically, and maintaining its focus on innovation, quality, and customer satisfaction.

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Phil McMullin · Head of Sales · EPSON · The Print Show 2025

Wayne from Inkish caught up with Phil McMullin from Epson at The Print Show in Birmingham, where the aisles were lively and the atmosphere upbeat. Fresh from Labelexpo Europe in Barcelona, where Epson drew strong crowds around its new digital label press, Phil arrived at the NEC with a very different showcase — one designed to highlight just how broad Epson’s offering to the UK print market has become.

He began by noting that Epson’s reputation was originally built on proofing and photographic excellence, with the company long recognized for color consistency and image quality. Today, that same expertise underpins a much wider portfolio spanning signage, graphics, customization, and textile applications. On the stand this year were multiple roll-to-roll printers using eco-solvent, resin, and aqueous inks for everything from posters to POS; T-Series devices for high-quality aqueous output; and a growing family of UV flatbeds — including the compact V1000 and the larger B7000 — offering white ink, spot varnish, and layered 3D effects ideal for promotional, industrial, and décor markets.

Epson also showcased its expanding label printing range, reflecting both print-for-pay and on-demand manufacturing opportunities. In addition, the company placed strong emphasis on the booming textile sector, running live demos of its direct-to-film (DTF) and direct-to-garment (DTG) solutions alongside roll-to-roll fabric printers for decor, soft signage, wallpaper, and upholstery. All of it, Phil emphasized, is built on Epson’s own printheads, inks, and chassis — ensuring total control over quality and reliability.

Asked about Epson’s unique position as both a printhead supplier and a printer manufacturer, Phil clarified that the company carefully manages potential conflicts by supplying earlier-generation printheads to OEM partners while reserving the latest heads and firmware for Epson-branded systems. The result is an ecosystem where innovation at the core — in printhead design, firmware, and color science — drives every device under the Epson banner.

Phil also discussed Epson’s acquisition of Fiery, calling it a natural fit that extends Epson’s reach into the cut-sheet production segment. The move, he said, complements rather than competes with Fiery’s existing OEM relationships and underlines Epson’s long-term strategic commitment to professional print.

On The Print Show itself, Phil praised organizer Chris Davies for building what he described as the strongest UK floorplan since IPEX, noting the importance of bringing all major OEMs back under one roof. He welcomed the introduction of the Sign Show alongside the print event, seeing synergy between the two audiences, and stressed the value of giving UK PSPs a “home show” to engage directly with technology suppliers.

Looking ahead, Phil hinted at a busy calendar of smaller focused events and customer open days at Epson’s new Lutterworth facility, a full-scale industrial demo center purpose-built to host large equipment — a step up from the company’s previous Hemel Hempstead premises.

In closing, he reflected on the importance of supporting local exhibitions, saying the more big names there are, the more reason there is for people to come out, explore the technology, and see the value firsthand. As the first day wound down, Epson’s stand was bustling — a testament to the company’s growing footprint across every corner of the print market, from labels and signage to textiles and industrial décor.

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Rob Thurston · UK Sales Manager · PRINTIQ · The Print Show 2025

Wayne from Inkish met with Rob Thurston from Print IQ at The Print Show in Birmingham, where the discussion centered around automation, integration, and the growing demand for seamless end-to-end workflows across print operations. Print IQ has exhibited at the event for several consecutive years, and Rob explained that their presence reflects the importance of the UK market and the success they’ve had partnering with other technology providers — this year sharing the stand with Infigo.

Rob described the partnership as a perfect fit, bringing together Infigo’s powerful web-to-print capabilities and Print IQ’s MIS-driven production intelligence. The integration connects the two platforms through a robust API, allowing live pricing, job creation, and full workflow automation. When a customer places an order online via Infigo, the system calls Print IQ for real-time pricing, pushes job specifications and artwork files into production, and automatically creates a job ticket. From there, everything is tracked through to dispatch — meaning users can see live updates without manual intervention.

For printers wanting deeper automation, Rob noted that Print IQ can integrate further with Enfocus Switch, creating a straight-through workflow where files are pre-flighted, imposed, and scheduled with minimal operator input. Once in production, the system uses lean manufacturing logic to select the most cost-effective device for each job — for example, automatically routing longer runs to offset and shorter ones to digital presses.

Although Print IQ doesn’t currently balance identical presses automatically, it intelligently allocates jobs to available machines and provides full visibility across capacity planning and production boards. The system’s scheduling tools also allow users to identify bottlenecks and optimize throughput, while integrated dispatch features can handle automated courier bookings and label generation.

Rob added that Print IQ is working on expanding machine data connectivity for more precise reporting, noting that while some integrations currently require middleware, live performance feedback from press to MIS is a key focus for the roadmap.

He emphasized that automation isn’t just about saving time — it’s about empowering customers with real-time access to information. Through Infigo’s front end, clients can check job status, shipping details, and progress updates, reducing the need for phone calls and manual status requests.

As Rob summed up, integration is the word on everyone’s lips, and Print IQ’s partnership with Infigo delivers a true end-to-end workflow — from online ordering through production, finishing, and fulfillment — giving printers a scalable platform to grow efficiently in a highly competitive market.

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Ian Bullock · Managing Director · RENZ · The Print Show 2025

Wayne from INKISH is at The Print Show at the NEC in Birmingham, where he meets Ian Bullock, Managing Director of Renz UK. Ian shares that Renz has supported the show from the very beginning and continues to do so, even if he wishes it were better supported overall. He explains that while Renz UK is a separate entity and not in administration, the German parent company entered administration in March 2024 and is now being acquired by Plockmatic. For the UK operation, business has continued as usual, with minimal impact on customers.

The acquisition by Plockmatic brings new opportunities, including the potential to move some lower-range equipment production to their advanced facility in Riga, where cost advantages can be realized. Together with brands like Morgana, Intec, and Watkiss, the group forms a strong portfolio in finishing solutions. Ian highlights that what sets Renz apart is its significant consumables business, which generates around 60% of turnover and provides stable, ongoing revenue beyond machine sales. Their specialization in wire binding also makes them the go-to partner for major digital photo gifting printers, an area where Plockmatic is keen to expand.

On a personal note, Ian emphasizes the importance of the acquisition in saving jobs at the Renz manufacturing plant in Heubach, Germany, and in preserving a brand with such a strong legacy. He also talks about his role within PICON, the UK trade association, and how he recently represented them in China through Global Print, an umbrella body of international associations. He notes the striking difference between the UK and international markets, where many associations still own and operate large, vibrant trade shows.

Reflecting on the importance of The Print Show, Ian stresses that having a UK event is vital for the industry. Even if exhibitors scale back, maintaining a presence keeps brands visible during challenging times. He concludes that adaptability is key, and ensuring the brand is represented at events like this is the right way forward.

A candid and insightful conversation about resilience, adaptation, and the future of finishing within a strong international group, filmed live at The Print Show in Birmingham.

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