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Joanna Wojciak-Baiguini · North America After Sales Director · Book Automation/Meccanotecnica 1st

Automation doesn't only change production. It also changes the people who have to support the machines.

At PRINTING United 2026 in Las Vegas, Morten B. Reitoft continues his visit with Meccanotecnica — or, as the company is known in the North American market, Book Automation — for a conversation about something that rarely gets the same attention as a new machine: service.

And that service organization is changing.

As Meccanotecnica has expanded from its traditional strength in book sewing into increasingly automated finishing solutions such as perfect binding and LYRA casing-in, the technical knowledge required to support customers has evolved as well.

Where service calls historically might have focused heavily on mechanics, today's questions increasingly involve automation, electronics, software and communication between different systems.

That changes the role of the service engineer.

Remote connectivity has become an important first step. Rather than trying to understand a production problem from an email or telephone description, Book Automation technicians can connect directly to supported equipment, see what is happening and begin diagnosing a problem in real time.

But remote service isn't intended to replace the technician.

Morten asks whether video calls and remote connections can sometimes become a convenient substitute for having a strong local service organization. The answer is clear: remote diagnostics are another tool for qualified service engineers. The same people troubleshooting remotely are the technicians who will travel to the customer when the problem cannot be resolved from a distance.

And plenty of situations still require someone standing beside the machine.

The discussion also turns to another increasingly important challenge: making sophisticated equipment easier to operate.

Meccanotecnica deliberately uses symbols and numerical information extensively in its user interfaces rather than relying on large amounts of written text. That makes operation more intuitive, reduces language barriers and allows similar functions to be represented consistently across different machines.

It is another example of how knowledge is increasingly being embedded into the equipment itself.

As automation increases, the machine needs to guide the operator through more of the production process. That becomes particularly important as printing and binding companies struggle to recruit highly experienced operators and increasingly need equipment that can be operated by people with less specialized knowledge.

But service isn't only about fixing machines after they have been installed.

Customer support also creates one of the most valuable feedback channels into research and development. Service engineers see how equipment performs in real production environments every day. They hear what operators struggle with, discover unusual applications and identify where seemingly small changes could make the machines easier or more reliable to use.

That information goes directly back to the people developing the next generation of equipment.

And in this case, that connection is particularly close, with experience from years working directly with Meccanotecnica's R&D organization now moving into the North American Book Automation service team.

As Meccanotecnica expands its product portfolio, Book Automation's service organization therefore has to evolve with it.

More automation means more software. More connectivity means better remote diagnostics. Easier user interfaces reduce dependency on specialist operators. And stronger communication between customers, service technicians and R&D ultimately creates better machines.

The future of book production may be increasingly automated.

But somebody still has to understand how everything works.

Watch Morten B. Reitoft's conversation from the Book Automation / Meccanotecnica booth at PRINTING United 2026 in Las Vegas.

Steen Mikkelsen · Founder & CEO · Fastsewn 1st

Printing, cutting, and workflow have become increasingly automated, but in soft signage and textile production, one important process remains surprisingly dependent on manual labor: sewing.

At PRINTING United 2026 in Las Vegas, Morten B. Reitoft meets Danish innovator Steen Mikkelsen, founder of FASTSEWN, to see how he plans to change that.

Steen is no stranger to solving problems in wide-format production. Years ago, he developed i-cut, using vision technology to compensate for distortions in printed flexible materials and enabling accurate contour cutting. What Steen initially thought might sell a few systems eventually became a technology used throughout the industry.

Now he has turned his attention to sewing.

The idea behind FASTSEWN came from a simple observation: cutting systems are highly automated, yet printed textiles are often taken from those systems and handed to skilled operators for sewing. Finding those operators is increasingly difficult, and manual handling can account for a significant portion of total production time.

Solving it wasn't easy. Steen spent years considering how a sewing machine could move across a flat textile without requiring the material itself to be continuously manipulated by an operator. He even gave up on the idea — briefly — before the solution came to him while he was asleep on his sofa.

That idea became FASTSEWN's patented Moving Cavity Technology.

Rather than moving the textile around a conventional sewing machine, FASTSEWN creates access underneath the material so the sewing mechanism can follow the required path while the textile remains positioned on the table. Combined with vision, CNC control and cutting technology, the system can automate applications such as silicone edge graphics, banners, pillowcase displays and other two-dimensional textile products.

The full-size FASTSEWN system being demonstrated from Denmark handles material up to 3.3 meters wide, and because production can be processed in sections, the finished product can be considerably longer than the table itself.

For Steen, however, the opportunity isn't only about replacing manual labor. Automation can change what companies choose to produce. Just as automated contour cutting opened completely new design possibilities, automated sewing could make shapes, curves, short runs and customized textile products economical where manual sewing previously made them too expensive.

And despite having already retired once, Steen doesn't seem ready to stop inventing.

Watch Morten B. Reitoft's conversation with Steen Mikkelsen from FASTSEWN at PRINTING United 2026 in Las Vegas.

Charles Bourg · CEO · C.P. Bourg 1st

At PRINTING United 2026 in Las Vegas, Wayne Beckett finally catches up with Charles Bourg from C.P. Bourg — although finding him isn't easy. C.P. Bourg technology is running not only on the company's own booth, but alongside several of the industry's leading digital print manufacturers.

And that is very much the point.

C.P. Bourg's philosophy is to remain print-engine independent and give customers the flexibility to choose the printing technology that fits their business while connecting it to highly automated finishing.

Charles explains the company's Dual Mode concept, where the same finishing line can operate directly inline with a digital press or independently using a sheet feeder. Customers can decide job by job whether inline or offline production makes the most sense — without investing in completely separate finishing systems.

Making that happen isn't as simple as connecting two machines.

Inline finishing has to handle sheets arriving directly from the press, potentially with heat, curl and other characteristics that wouldn't normally be present in an offline stack. For C.P. Bourg, developing reliable inline solutions therefore also improves the engineering and paper handling of its offline systems.

At PRINTING United, C.P. Bourg is demonstrating its technology together with partners including Canon and Xerox, while continuing to develop relationships with other press manufacturers. Charles describes the company almost as the “Switzerland” of finishing: C.P. Bourg doesn't want to tell customers which printing technology to buy — it wants to provide the finishing platform behind whichever technology they choose.

Wayne and Charles also look at C.P. Bourg's latest highly automated booklet-making technology. The system can move between very thin and significantly thicker booklets automatically, reducing operator intervention and making highly variable production increasingly practical.

That flexibility reflects where digital printing is heading.

Shorter runs, more job changes and increasing automation require finishing equipment that can adapt just as quickly as the press itself. Whether production is inline, offline or somewhere between the two, the objective remains the same: fewer touchpoints, reliable production and more finished work out of the factory.

Watch Wayne Beckett's conversation with Charles Bourg from C.P. Bourg at PRINTING United 2026 in Las Vegas.

Micah Kornberg · CEO · FIERY

Fiery is one of those technologies that millions of print operators interact with every day — but much of what makes Fiery important happens underneath the surface.

At PRINTING United 2026 in Las Vegas, Morten B. Reitoft meets newly appointed Fiery CEO Micah Kornberg to talk about the company, its history, and where one of the industry's most established software brands goes next.

Micah may be new to the CEO position, but certainly not to Fiery. He joined the company 15 years ago, has worked with some of its largest strategic customers, helped establish Fiery as an independent company following the separation from EFI, and most recently served as CFO and COO before taking over as CEO this summer.

Fiery is now owned by Epson but continues to operate as an independent subsidiary — an important distinction for a company whose technology works with print engines from numerous competing manufacturers. That vendor-neutral position and the trust Fiery has built with OEM partners remain central to Micah's view of the company.

And while most printers immediately associate Fiery with the DFE and Command WorkStation, the roots go deeper. Color management and imaging have been fundamental to Fiery from the beginning, with the RIP, workflow, automation and connectivity subsequently developing around that core.

Now the opportunity is expanding again.

Micah talks about what Fiery describes as the “imaging of things” — taking decades of knowledge from commercial and production print into industrial applications, direct-to-film, direct-to-garment, textile, and other markets where accurate color, imaging, and increasingly automated workflows are equally important.

For a newly appointed CEO, that also means deciding where to focus next. Micah and the Fiery management team are beginning a new strategic planning process, and his first months in the role have involved extensive travel, meeting employees, OEM partners, dealers, and customers, and listening to where they believe the industry is heading.

Fiery has an enormous installed base and more than three decades of history.

The interesting question now is how far beyond the traditional RIP that technology can go.

Watch Morten B. Reitoft's conversation with Micah Kornberg, CEO of Fiery, at PRINTING United 2026 in Las Vegas.

Bonjour #2· Andrew Gunn/Fujifilm and Johan Laurent/Standard Finishing · PRINTING United 2026

Day two at PRINTING United 2026 in Las Vegas starts with Wayne Beckett and Pat McGrew meeting Andrew Gunn from Fujifilm and Johan Laurent from Standard Finishing for a conversation about automation, workflow — and why partnerships between technology suppliers are becoming increasingly important.

Digital presses are faster, quality continues to improve, and many processes that once required highly skilled operators are increasingly automated. But producing a great printed sheet is only part of the job. The customer needs a finished product, and that means workflow, printing and finishing have to communicate.

Andrew explains that customers are increasingly asking Fujifilm how its presses can integrate with technology that Fujifilm doesn't manufacture. Lights-out production requires exactly that: different suppliers working together rather than expecting one company to provide everything.

Johan sees the same development from the finishing side. The bindery can easily become the bottleneck when increasingly productive digital presses feed work into finishing processes that still require manual setup and intervention.

And automation without workflow doesn't solve the problem.

Barcodes, job information, imposition and production instructions need to travel with the job so binders, stitchers and cutters can automatically configure themselves for what comes next. That requires cooperation between press manufacturers, finishing suppliers and workflow companies long before the equipment arrives on the customer's production floor.

The conversation also looks at convergence. Commercial printers are moving into books, packaging and other applications, while photo businesses are beginning to adopt digital production technologies that enable them to move beyond traditional photographic output. Customers increasingly expect their print providers to offer more — and being a one-product printer is becoming increasingly difficult.

Both Andrew and Johan see automation as fundamental to making that diversification profitable, particularly as skilled labor remains difficult to find.

The machines matter.

But increasingly, the real competitive advantage comes from how well everything works together.

Watch Wayne Beckett and Pat McGrew with Andrew Gunn from Fujifilm and Johan Laurent from Standard Finishing at PRINTING United 2026 in Las Vegas.